MCA Calendar

October 2017
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In a survey given to participants at the end of the 60th Annual Maryland Open, the event earned a Net Promoter Score (NPS) of 79%. This high level of satisfaction rivals some of the most well respected companies (Apple - Laptop = 76%, Dillards 75%, Amazon 69%. See more examples). The Net promoter score is the percentage of people who answer 9 or 10 to the question "Would you recommend this tournament to your friends?" minus the number who gave an answer of 6 or below.  

 

The summary of the answers is below. There is another article with the individual responses.

1. How likely is it that you would recommend our tournaments to a friend?

Highly Likely   10   9   8   7   6   5   4   3   2   1   0  Not at all likely

Histogram of survey restuls Histogram of answers to question 1 of survey

 

A summary of the common answers to the followup questions is below.

2. What reasons lead to your answer to question 1?

 

Well-organized/run - 29
Boards/sets provided - 14
Location/hotel - 18
Nice TDs - 9
Breakfast/food - 5
Score-based prizes - 4
Start on time - 4
Text pairings - 3
Increment - 2  

3. What do we do better than other tournaments?

Word could of what we do better.

Equipment provided - 22
Email/text pairings - 16
Organization - 11
Breakfast - 10
Start on time - 9
Location - 7
Prize Structure - 6
TDs - 4

4. What do we do worse than other tournaments?

Nothing - 23
Prize Structure - 5
Noise -3
9am Round Sunday - 3 

5. What would you like us to change?

Nothing - 15
Prize Structure - 4
9am Sunday Round - 4
Air Conditioning - 2

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